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Refund/Return Policy

1. Eligibility for Returns
  • Items are eligible for return within 15 days of delivery.
  • Products must be in their original condition, unused, and in the original packaging.
  • A valid proof of purchase (invoice/receipt) is required.
2. Non-Returnable/Non-Refundable Items
  • Custom Orders: Personalized or customized items are not eligible for returns or refunds unless defective.
  • Perishable Goods: Items like plants, seeds, and organic fertilizers are non-returnable due to their nature.
  • Used/Damaged Items: Products that show signs of use, tampering, or damage caused by improper handling after delivery are not eligible for return.
3. Return Process
  • Request Initiation: To initiate a return, contact our customer service team within 15 days of delivery at [Contact Info].
  • Return Authorization: Once your return request is reviewed, we will provide you with a return authorization number and shipping instructions.
  • Inspection and Approval: After we receive your returned item, our team will inspect it. You will be notified once the inspection is complete, and we will confirm whether your return has been approved.
4. Refund Process
  • Approved Returns: Refunds will be processed to your original method of payment within 7-10 business days of approval.
  • Shipping Costs: Shipping charges are non-refundable unless the product was defective or incorrect upon delivery. Customers are responsible for return shipping fees unless otherwise stated.
  • Refund Denial: If your return is not approved due to damage, use, or incorrect packaging, the item will be returned to you, and no refund will be issued.
5. Defective/Damaged Items
  • If you receive a defective or damaged item, please contact us immediately with details and photos. We will arrange a replacement or refund after verification.
6. Exchanges
  • We only replace items if they are defective or damaged. For exchange requests, please contact us at [Contact Info].
7. Order Cancellation
  • Orders can only be canceled before shipping. Once shipped, cancellations are no longer possible, and the return process must be followed.
8. Contact Us